Operations Manager - Travel Agency
Dubai, United Arab Emirates
Full Time
Experienced
Job Summary:
We are seeking a highly organized and dynamic Operations Manager to oversee the daily operations of our travel agency. The ideal candidate will have a strong background in the travel industry, excellent leadership skills, and a passion for delivering exceptional customer service. The Operations Manager will be responsible for ensuring smooth and efficient operations, managing a team of travel consultants, and maintaining relationships with suppliers and clients.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
We are seeking a highly organized and dynamic Operations Manager to oversee the daily operations of our travel agency. The ideal candidate will have a strong background in the travel industry, excellent leadership skills, and a passion for delivering exceptional customer service. The Operations Manager will be responsible for ensuring smooth and efficient operations, managing a team of travel consultants, and maintaining relationships with suppliers and clients.
Key Responsibilities:
- Team Leadership: Supervise, mentor, and motivate a team of travel consultants, ensuring high performance and professional development.
- Operational Efficiency: Streamline operational processes, implement best practices, and ensure all procedures are followed accurately.
- Supplier Management: Maintain and develop relationships with travel suppliers, negotiate contracts, and ensure the best rates and services for our clients.
- Customer Service: Oversee customer service standards, resolve any escalated issues, and ensure a positive client experience from start to finish.
- Sales Support: Collaborate with the sales team to achieve targets, provide operational support, and monitor booking trends to maximize revenue.
- Financial Management: Monitor budgets, manage operational costs, and ensure financial targets are met.
- Compliance: Ensure all operations comply with industry regulations, legal requirements, and company policies.
- Technology Management: Oversee the use of travel booking systems and other operational tools, ensuring they are used effectively.
- Reporting: Prepare regular reports on operational performance, sales, and customer satisfaction, and present findings to senior management.
- Strategic Planning: Contribute to the development of business strategies and operational plans to drive growth and improve service offerings.
Qualifications:
- Bachelor’s degree in business administration, Travel Management, or a related field.
- Should be certified by IATA (Basic or Advanced)
- Proven experience in a managerial role within the travel industry.
- Strong knowledge of travel industry regulations, trends, and best practices.
- Excellent leadership and team management skills.
- Exceptional organizational and problem-solving abilities.
- Proficiency in travel booking systems and software.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Financial acumen with experience in budget management.
Preferred Qualifications:
- Experience with Amadeus GDS.
- Previous experience in a customer-facing role.
- Knowledge of multiple languages.
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